Bitdefender problems to be aware of

Bitdefender is one of the best antivirus applications, which provides a superior security solution for the entire PC. It provides proactive defense against a broad range of threats such as malware, viruses, Trojans, spyware, spams, fraud and scams. It retrains your privacy and helps you execute worry-free online transactions. This also includes some advance tools to safeguard the PC from internal and external threats. It includes a mighty Firewall, social networking defense, Parental Controls, anti-theft, online storage, and more. However, the users face issues with this protection software during its usage. In this blog we discuss some of the common Bitdefender problems.

Installation Issues
To carry out Bitdefender setup in a smooth way, ensure that the system fulfills all minimum requirements. During installation process, an active Internet connection is required to activate it with a license key. Some of the installation issues are discussed below-

Insufficient permission to alter the file

The main cause of this error is due to limited permission to modify a file. You must be logged in to the system as an administrator to modify or remove the file. 

Previous version existence

Before installing the antivirus, check if your system has any previously installed version and files. If so, remove the entire previous version, restart it and try with the new installation. To remove the product, go to Control Panel> Add/Remove Programs and click the remove button at right side of the software. If the previous version of the product is not removed completely or removed partially, it causes an installation issue. It displays the error message ‘Error 1638’.

Setup Wizard not resumed

During the installation process, system may prompt for a restart. After it, if the setup wizard is not resumed, installation will fail leading to error. In such case, reinstall the setup.

OS not supported

Installation may also fail if the operating system does not support the installed version. It is advised to check the minimum system configuration. It shows the error message ‘Error 1633’. Ensure if the system is using 32 bit or 64 bit OS.

Insufficient Swapping space

It may even fail if the file is in swapping space. It can be corrected by downloading the complete setup and then reinstalling it.

Bad drive

The users use external drive and remove it from the system. Afterwards, they try to install the antivirus on the external drive which is not accessible, leading to failure of the installation process.

If you are still facing these Bitdefender problems you can contact third party Bitdefender support for instant help.

Uninstall/removal issue

The user can uninstall the product in one of the two ways-

Removal through Control Panel

Users need to click Start>Control Panel and select Bitdefender to uninstall it. Restart is required after the removal of the software.

Using uninstall tool

Download and save the tool to a specified location and install it. An interface appears for uninstalling the antivirus. Choose Uninstall and let it go through. Restart the system on its completion.

It consumes a lot of memory and while trying to uninstall the product, it displays blue screen with error messages. Again after removal of the antivirus, few programs stop functioning.

The deletion of the MSI logs files from Temp folder can also resolve the issue. If you are not tech savvy and need help you can contact third party Bitdefender help.

Update issues

Some of the Bitdefender problems and corresponding error messages users get during its update process are Error 1001, 1002, 1011 and 1017. There are numerous reasons that may cause the update issue:

Firewall blockage

Firewall may cause the antivirus update process to malfunction.

I.    For XP user: First, ensure that the Firewall is disabled. If not, go to Start and then in Run, type Firewall.cpl and Ok. Again on General tab, disable it by clicking Off.

II.    For Vista and Windows 7: Click Start>Control Panel> (Security)> Windows Firewall> Turn off Windows Firewall.

Bad DNS

It may be due to the previous malware infection. To rectify it, go to Start> enter ‘ncpa.cpl’. Right click on Internet connection and choose Properties. Open Internet Protocol and check on ‘Obtain DNS server automatically’ and press Ok.

ISP stoppage

To resolve, start Command Prompt, type ‘nslookup upgrade.bitdefender.com’ and press Enter key.

Third-party support

For Bitdefender help and support, contact on-demand third-party technicians who can resolve your problems instantly. They are available 24/7 on phone and chat for free diagnosis of the problems and to rectify your problems.

Summary

Bitdefender offers all the protection features that a reliable antivirus includes, with additional bonus features. The installation is easy and a quick process. It has obtained a remarkable result in virus lab tests for its security. Despite its long scanning process, it cleans up all threats in a swap. In this blog we discuss some of the common Bitdefender problems.